If you or any member of your staff requires support with software or general computer operations, our Remote Assistance service can help, while you remain at your desk. Through a secure connection, Remote Assistance allows you, the end user, and NetPAS, Inc., to assume simultaneous control of a computer desktop. Remote Assistance allows us to visually demonstrate the proper ways to navigate your network, operate a computer, or run specific applications. This procedure is only made possible when you grant a NetPAS, Inc. engineer access to your workstation, eliminating any chance of uninvited access to your network. In most cases, Remote Assistance can save you the cost of an on-site service call. A virtual "hands-on" solution, Remote Assistance provides valuable time-saving information to whom, and where, it is needed.

REMOTE ACCESS

• Allows NetPAS Engineers to assist NetPAS Clients with problems
• Real-time support
• Used to deploy custom updates
• Saves client from costly on-site calls