The Incident Tracking database enables you, or designated users, to personally initiate contact with NetPAS, Inc's technical support. Issues are reported and logged through an on-line web interface. A response and "incident number" are provided and technicians are immediately notified. Personal contact is made via e-mail or telephone, then the appropriate response and measures are taken.

This provides thorough tracking of any problem that may occur on your network, as well as the status of its resolution. At anytime the database can be accessed to examine past and current issues to determine any recurring problems, or as an effective management and problem-solving aid.

INCIDENT TRACKING

• Customer can open case 24x7
• Directly interface with engineers
• Supervisors & Managers can review all cases in the entire enterprise
• Detailed log of problems
• Detailed log of resolution